Terms, Policies & Procedures

Customer Service

For existing customers who have received products you will find our customer service telephone number on your invoice along with your order number. Please use this order number and not the transaction order number you received when purchasing via this website as it is processed differently. Customer service can help resolve any product related issues in the quickest way. 

 

We can help with other queries by emailing us at  info.account@lumiaskincare.co.uk

Terms and Conditions Clauses

Shipping time frames and terms

Shipping comes direct from the suppliers and can take up to 14 working days from purchase date due to COVID-19/Brexit border closures. Items arrive in branded boxes and cannot be changed. Orders will be delivered by DPD or UPS. Once your order has been dispatched we will provide you with a tracking number via PayPal. You are responsible for receiving your parcel when the courier attempts delivery. Address cannot be changed once order is placed.

Returns/Cancellations processing

Orders cannot be cancelled once they have been placed. If you do not want your parcel you can reject delivery from courier. 

What is the return policy?

If you are not completely satisfied with your order, you are welcome to return any unopened products within 90 days of purchase. Please contact us to obtain a Return Merchandise Authorisation (RMA) number or alternative and full return instructions on how to return the products. Keep in mind that we do not refund nor return any opened or used products sent to us.

 

Do you provide a return shipping label?

No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded.

Customer Service

Please note that we may be able to deal with some issues but as we are a thrid party distributor we may have to direct you to our customer service team who you can contact by telephone. Please contact us for this information.


What kind of products can I return?

 

You can return any unopened products within the return period of 90 days after the purchase date.


How long does a refund take?

 

Once we receive notification from our warehouse of the returned goods arriving, we will process the refund which can take up to 11 business days; this is dependent on your bank’s processing times.

Privacy disclaimers

We are committed to respecting and protecting your privacy. We act in accordance with the requirements of the various privacy and data protection laws applicable in the UK.

 

WHO WE ARE

 

Lumia Skincare acts as a brand affiliate/stockist/third party distributor of Nu Skin products offering personal care products, nutritional supplements, devices (LumiSpa & Galvanic Spa) and other goods or services. We offer this e-commerce store as a partnership with our day spa – Lumia Spa situated in Bridge of Allan, Stirling, Scotland. This website is not produced nor approved by Nu Skin Enterprises Inc or its affiliated companies.

PERSONAL DATA WE COLLECT FROM YOU AND WHY

We collect Personal Data directly from you as follows:

When you purchase products or services, or return products, we will collect, or ask you to provide your contact information, billing and financial information and other relevant information.

Personal Data is any information that relates directly or indirectly to an identified or identifiable living individual or, where applicable, legal entity. Personal Data we collect may include a name, an (email) address, shipping/billing address, a telephone number, an IP address and product order information and any specified notes you wish to give. All payments are made via PayPal and the above details is what we receive from them. You are responsible for safe online payment through a secure method.

 

If we can help you with anything else please feel free to email us at info.account@lumiaskincare.co.uk

**DELIVERY - COVID-19**

. . Orders may take up to 14 working days to arrive due to COVID-19. Orders could still arrive sooner but please be aware of this. All orders come straight from our suppliers. **We are able to send an ‘arriving soon’ type gift certificate if you are looking to give your order as a gift and it hasn’t arrived on time. Please email us at info.account@lumiaskincare.co.uk after your purchase if you require this. Thanks.